The price and duration provided are estimates. On the day of treatment, our experts will need full access to your home to reassess everything before starting the job. The team will reconfirm the following:

• Number of units.
• Unit type.
• Exact treatment duration.
• If the ducts or liners inside your AC need extra care, the team may recommend replacement or coating, which we can quote separately.
• We will clean all accessible areas. Inaccessible areas may require extra access panels and additional costs. If access panels are needed, there will be an additional cost of 250 AED per panel, plus VAT and service fees.
• An access panel involves cutting the ceiling to reach areas that are otherwise inaccessible for cleaning. Any paint needed around the grills and access panels will be provided in pure white color.

The team will coordinate with you on the day of treatment. If you're unavailable, please inform us of the authorized person to follow up with.

The price and duration provided are estimates. On the day of treatment, our experts will need full access to your home to revalidate all details before starting the job. The team will reconfirm the following:

• Number of units.
• Unit type.
• Exact treatment duration.
• If any maintenance or mold issues within the AC are discovered, the team will not proceed with the treatment. Instead, we will provide a separate team, solution, and quotation.
• No access panels or cutting for access will be required.

The team will coordinate with you on the day of treatment. If you're unavailable, please inform us of the authorized person to follow up with.

• After the liner replacement, you may notice a slight increase in air noise due to the different materials installed in the duct. However, this new material offers greater health benefits compared to fiberglass. The polyolefin duct liner is anti-fungal and has a very low moisture absorption rate (2.03% - 2.7%), significantly reducing the risk of mold growth.

• There will be a temporary smell following the replacement. For the next two days, it's recommended to keep your doors and windows open for an hour each day, while running the AC, to help ventilate and eliminate the odor.

• Please ensure that no one is present in the work area during the duct liner replacement to avoid any potential health risks.
  

• The team requires full access to the premises, and it is recommended that the area be vacated for 3 to 4 hours, as per municipal guidelines.
• For those who are sensitive, including individuals with allergies, pregnant women, children, or pets, it is advisable to stay out for 6 hours due to their increased sensitivity.
• Upon returning to the property, open the windows to ventilate the area for at least 15 minutes.
• Kitchen items should be washed before use after the treatment.
• Dry mopping and vacuuming (without wet mopping) of all floors are recommended for at least 24 hours to ensure the treatment is not disrupted.
• Following treatment, there may be an initial increase in pest activity as the product takes up to two weeks to fully spread and affect all insects.
• The service covers various types of insects, but it does not include bed bugs or termites, which require different treatments. Complete elimination of pests cannot be guaranteed, as they may migrate from other areas.
  

• The team requires full access to the premises, and it is recommended that everyone vacate the area for 3 to 4 hours, as per municipal guidelines.
• Individuals who are allergic, pregnant, children, or pets should stay out for 6 hours due to their increased sensitivity.
• Upon returning to the property, ventilate the area by opening the windows for at least 15 minutes.
• Kitchen items should be washed before use.
• Dry mopping and vacuuming (without wet mopping) of all floors is recommended for at least 24 hours to ensure the treatment is not disrupted.
• Following treatment, there may be an initial increase in pest activity as the product takes up to two weeks to fully spread and affect all insects.
• Bedding and pillowcases should not be removed to avoid transferring bedbugs; the team will handle this process.
• Bed bug treatment does not cover other types of insects, as they require different solutions. Complete elimination of bed bugs cannot be guaranteed, as they can migrate from one location to another.
  

Mosquito Control (Biogents):

• Mosquito season runs from winter (October to April), and all maintenance visits will be conducted during this time. Additional visits can be arranged upon client request during the summer (May to September).

Termite Control:

• Do not remove the Termislab Seals after the treatment.
• Do not remove or alter the treated soil in the outside area.

Rodent Control:

• Stay inside the house during the rodent control treatment; the treatment is completely safe for both children and adults.
• Do not touch any rodent bait stations installed in the outdoor area.
• Do not touch or remove the rodent control devices installed in the false ceiling area.
  

• There may be a water interruption during the treatment. The duration of this interruption will depend on the size of your water tank. Our team will advise you accordingly.
  

• The treatment will not remove any stains or discolorations.

• Our team will coordinate with you on the day of treatment. If you are unavailable, please inform us of the authorized person to follow up with.
  

• Any stains or discolorations do not come with a 100% removal guarantee, as results depend on the type and age of the stain. However, based on our experience, we have achieved many positive outcomes.

• Please allow 6 to 8 hours for the treated items to dry and avoid use during this time. Ensure the AC is on for proper ventilation.

• Our team will assess the fabric to determine whether it can be shampooed. If not, a dry treatment will be recommended to protect the quality of your fabric.

• The team will coordinate with you on the day of treatment. If you are unavailable, please inform us of the authorized person to follow up with.

• Ensure that the fabric to be coated is not leather, mesh, or pre-coated.

• Any special care instructions provided by the fabric manufacturer must be officially communicated to us before booking the treatment, as certain fabric types may not be suitable for coating applications or even exposure to moisture. Failure to do so could result in watermarks or discoloration of the fabric.

• Protection and Durability: Total protection and liquid repellency for any surface type is not 100% guaranteed and typically lasts up to 6 months, depending on daily use, washing, temperature, and the pressure of liquids spilled.

• Curing Time: Allow 24 hours for the treated item to be fully protected and ready for use. During this period, avoid exposing the furniture to direct sunlight and ensure the AC is on.

• Surface Handling: The treated surfaces should not be touched during the curing period.

• Curing Period and Room Temperature:
• Dry to touch: 6 hours at 23°C - 50% humidity
• Fully cured: 24 hours at 23°C - 50% humidity

• Handling Spilled Liquids: Due to the pressure, spilled liquid may sometimes leave marks on the surface as "nano-pores" are created during the application process for breathability. These marks can be easily removed using a white towel. Lightly tap the stain without applying too much pressure.

• Hot Liquid Spills: In case of penetration from hot liquids, use a white towel to absorb the stain. Lightly tap the stain without applying too much pressure.

• Outdoor Furniture: Outdoor sofas should be brought indoors a day before treatment to ensure the surface temperature is 30°C or less. All treated sofas should be kept indoors during the curing period.

• The treatment uses a chemical-free, water-based product.
• Areas designated for surface disinfection must be vacated during the treatment and can only be re-occupied 15 minutes after the disinfection is completed.
• All fire and smoke detectors in relevant areas will be covered where needed.
• High-touchpoint areas, such as door handles and lift buttons, will be manually wiped using microfiber cloths.
• The team will clear all protective sheeting and remove plastic covers from smoke detectors after the treatment.
  

• The quote/estimate is valid for 7 days from the issuance date.
• The client (or authorized representative) must be present onsite for the final handover from our team; otherwise, the cleaning responsibilities will be considered completed with no further obligations to The Healthy Home.
• Water and electricity should be connected to the premises.
• At the time of treatment, the team will re-inspect for any changes compared to the initial inspection, and the price may vary accordingly.
• No contractors shall be present during the job duration. The Healthy Home team reserves the right to cancel the work with applicable cancellation charges.
• The company does not guarantee the job if construction is ongoing during or after cleaning.
• The scope excludes cleaning any furniture items (sofas, curtains, carpets) or chandeliers.
• The company is not responsible for moving any furniture items. If the customer requests the moving of furniture, the company will not be liable for any complaints or damages.
• All kitchen appliances are excluded from the standard scope (can be booked as add-ons and charged separately).
• The company will not empty any cabinets, drawers, or closets during the cleaning.
• Cleaning of light fixtures is limited to those no higher than 3.5 meters.
• Cleaning of external windows and glass doors is limited to those no higher than 7 meters.
• Depending on the age and condition of stains/marks, the company cannot guarantee complete removal (e.g., elevator glue marks, kitchen stainless steel, outdoor stains, glass frame sticker marks, etc.).
• Outdoor walls (if added to the standard scope) will be cleaned using pressure water and brushing, with no stain removal.
  

• To avoid a 100 AED cancellation fee, avoid rescheduling or canceling on the same day as your appointment.

• You can cancel or change your booking request by contacting us at least one working day in advance to avoid any cancellation charges. Failing to do so will be charged as per company’s policy. Notification must be in written format and be sent to info@thehealthyhome.me. The Healthy Home® reserves the right to levy cancellation fees to cover any relevant administrative expenses.

• A cancellation fee will be charged if the amendments or cancellation is made less than 24 hours before the scheduled job start time.

• The booking cannot be canceled or amended during or after the cleaning services provision.

• Reschedule/cancel(limited to one time per booking) requests for less than 48 - 24 hours can be accommodated without additional cost.

• All payments must be completed on the day of treatment.

• If a third party is responsible for payment, the customer must ensure the full payment is made to secure their booking. A payment link can be provided for sharing with the third party. Bookings are confirmed only once payment is received. In similar cases, customers often pay upfront and seek reimbursement from the third party afterward.

• Payments made for services rendered are non-refundable. If you encounter any issues or have an exceptional situation, please contact us at 80072648493 or email us at info@thehealthyhome.me.