Refund Policy

Payments, Refund and Cancellation Policy

1. The Healthy Home® Cleaning LLC policy for Online Payments, Refunds, and Cancellations (“Policy”).
2. This policy applies only to The Healthy Home® Cleaning LLC (“Company”) services mentioned on the website site www.thehealthyhome.ae (“Website”) and the services provided by The Healthy Home® Cleaning LLC at the customer premises.
3. Refunds will be done only through the Original Mode of Payment.

Payment Confirmation

1. Payment for all services must be made 100% in advance at the time of booking, unless otherwise agreed in writing.
2. Payment will be accepted Online (Credit card, bank transfer), by POS card payment, or by cash and cheque payable to “The Healthy Home® Cleaning LLC”.
3. The Website user will receive payment confirmation by email at the email address given at the time of order. The Company will send the confirmation message after the payment has been processed.

Cancellation Charges

Confirmed bookings require advance scheduling, team allocation, and service preparation before the visit. When a booking is cancelled, especially close to the scheduled service time, it can affect planned operations and reserved service capacity.

To manage this, cancellation charges may apply depending on the confirmed job amount and when the cancellation request is made. If a refund is applicable, any cancellation charges or related fees will be deducted first, and the remaining balance will be refunded to you. Please refer to the table below for the applicable cancellation charges.

Refunds/Claims/Complaints



1. All services shall be deemed to have been carried out to the Client’s satisfaction unless written notice is received by The Healthy Home® Cleaning LLC within 24 hours of work being completed.
2. Any service-related complaints will be fully investigated, and attempts will be made to resolve it to the Client’s satisfaction.
3. The liability of the Company is limited to the value of the services provided.
4. The Client is responsible for informing the Company of any special services requirement before starting the job.
5. Damages or issues arising from the team's negligence or service delivery can be covered by the Company up to a maximum value of 100% of the Job Price.
6. The Company will not be liable for damages arising from misinformation provided by the Client.
7. In case of any other claim regarding loss or damage to property by our staff or missing item(s), the company will not be responsible for any claims whatsoever. If there is any damage to the property after a service, clients must inform us within 24 hours. If an item goes missing after receiving a service, clients must inform us before the staff leaves their premises or within 4 hours of the service delivery.
8. The client is requested to sign a service delivery receipt/invoice every time the service is completed. If any client doesn’t want to sign, he/she (client) will be obliged to bear the risks of not signing it.
9. If a customer perceives that the service delivered is unsatisfactory, it is the responsibility of the customer to ensure to bring such cases to the attention of the Company by emailing at info@thehealthyhome.me  within 24 hours of such an incident.
10. Refunds where applicable will be made onto the original mode of payment and will be processed within 15 business days depending on the issuing back of the credit card.

Method of payment, card types accepted, and currency

We accept payments online using Visa, and MasterCard credit/debit cards in AED (or any other currency agreed upon).