Welcome to The Healthy Home®, your premium provider of home wellness services in the GCC. We are committed to creating a healthier living environment for you.

Creating an account makes accessing home services easy and convenient. Follow these simple steps to get started:

1. Navigate to Sign Up at the top right corner of the page
2. Enter your phone number: To register with The Healthy Home®, please provide a valid phone number and click Proceed.
3. Signing up: Fill in the necessary details for your account creation, including your first name, last name, and email address.
4. Enter your phone no and click Proceed
5. Verify your account: Enter the verification code you receive via SMS and click Continue 
6. Complete your profile: Add your address details, preferred payment methods, and optional personal information for personalized service recommendations. 
   

1. Access your account: Go to your account by tapping the My Account icon at the top right corner of the page. 
2. Update your account information: You can now update various details such as your name, address, and personal information for tailored service recommendations, and payment methods. Feel free to make any necessary changes to your account information as needed.
3. Save the changes: Make sure to save the changes in each section. 
   

Encountering login problems can disrupt accessing The Healthy Home® services just when you need them. Below, you'll find some easy troubleshooting steps. 

1. Check your internet connection: Make sure you have a stable internet connection. Sometimes, login issues can occur due to connectivity problems.
2. Confirm your login credentials: Verify your login details carefully. Typos are frequently the cause of login issues.
3. Try restarting your device: Sometimes, merely restarting your device can resolve unexpected login issues.
4. Still encountering problems? Let us assist you.

If you've attempted these steps without success, don't worry. Our customer service team is here to assist you. We're dedicated to helping you resolve any issues you encounter.

1. Guarantee accurate delivery of services - Updating your account information helps us provide customized services for you at the right location.
2. Effective communication - Keeping your contact information updated enables us to keep you informed about your booking details and any offers.
3. Account safety – Regularly updating your account details and passwords keep your account secure. 
   

Absolutely! We operate seven days a week!

You can now apply promo or discount codes during the booking process. After you've entered your address and selected your preferred date and time, keep an eye out for the promo code field conveniently located in the booking summary section. This allows you to easily redeem your discount and enhance your booking experience.

 If you need to cancel your service booking, follow these steps:

1. Access Your Bookings: Click on your profile icon at the top right corner of the page to open the My Profile page.

2. View Bookings: From the left-side menu, select "My Bookings" to see all your scheduled services.

3. Select Booking to Cancel: Locate the service booking you wish to cancel and tap on the cancel option.

4. Provide Reason (Optional): You may be prompted to provide a reason for cancellation, which can help us improve our services.

5. Confirm Cancellation: Follow the prompts to confirm your cancellation

1. Select the service you want: To select the desired service, navigate to the Services dropdown menu located at the top right corner of the website. From the dropdown menu, choose the service that meets your needs. Once you've selected the service, click on the "Book Now" button next to the chosen service to proceed with booking.

2. Customize your service: Select the specific quantity and mention any specific instructions you have for us related to the selected service. 

3. Confirm your location: Select your updated address and confirm your location. Select the date and time, and your preferred time to start the service. 

4. Review your booking details: Ensure to review all the details of your booking carefully.      Check for any promotions or discounts applicable. 

5. Continue to the payment section: Choose your preferred payment option. 

6. Booking confirmation: You'll receive a notification for appointment confirmation and an email with the booking details.

We understand plans can change. You have the flexibility to cancel your booking with 24-hour notice. Simply contact us at 800SANITIZE at least 24 hours before your scheduled appointment. If you need to cancel or reschedule your booking less than 24 hours before the start time, a fee of 100 AED will apply.

If you need to reschedule your service booking, follow these steps:

1. Access Your Bookings: Click on your profile icon at the top right corner of the page to open the My Profile page.

2. View Bookings: From the left-side menu, select "My Bookings" to see all your scheduled services.

3. Select Booking to Reschedule: Find the service booking you want to reschedule and tap on the reschedule button.

4. Choose New Date and Time: Select a new date and time that is convenient for you.

5. Update Booking: Follow the prompts to update your booking with the new details.

If you need to reschedule your booking more than 24 hours before the start time of the service, please feel free to reach out to us. You can contact us at 800SANITIZE (80072648493) over a call or WhatsApp. 

Established in 2013, The Healthy Home® is a premium home wellness provider in the GCC. Dedicated to helping families live healthier lives, we offer a range of reliable and eco-friendly services, including AC services, pest control, water tank cleaning, furniture cleaning, and deep cleaning. Our mission is to enhance your quality of life by improving your indoor environment and personal well-being.

At The Healthy Home®, we prioritize using eco-friendly and safe products in all our treatments. Our methods are pet-friendly and environment-friendly. This sets us apart from most other cleaning companies, which may use harmful chemicals that may pose potential health risks.

Certainly! Our products are eco-friendly, ensuring safety for everyone in the household.

We prioritize active listening, consistently engaging with our clients to understand their expectations, needs, and concerns regarding leading a healthier and safer life. This ongoing dialogue drives us to continuously enhance our services, backed by certifications from reputable international entities and leveraging cutting-edge technology.

Reach out to us via call, WhatsApp, or email for prompt support. You can use our main toll-free line 800SANITIZE (80072648493) to reach us through call or WhatsApp. You can also use our live chat platform or email us at info@thehealthyhome.me to contact us.  Our dedicated wellness consultants are ready to assist you with any complaints or inquiries.

You can use our main toll-free line 800SANITIZE (80072648493) to connect with our wellness consultant over call or WhatsApp. You can also use our live chat platform or email us at info@thehealthyhome.me to contact us.

Indeed! All our treatments are entirely safe and eco-friendly.

Following our treatments, you can expect improved sleep quality, better breathing, improved energy levels, a boosted immune system, relief from allergies and asthma, and a germ-free environment.

While it's not mandatory, we do suggest that you or someone representing you are present at home for the initial booking of a service with The Healthy Home®. This allows you to meet the service provider, give instructions, and ensure your expectations are communicated effectively. Alternatively, if you won't be at home, please inform us of how our team can access your residence (e.g., leaving a key under the mat, providing it to building security, leaving the door open, etc.)

To update your primary contact number registered on the app, please contact our wellness consultants as this feature isn't available for self-service. Simply tap on the support icon situated at the bottom of the app to reach out. Our dedicated team is readily available to assist you. Get in touch with us via call, WhatsApp, or email for prompt and efficient support.

Unfurnished - The treatment covers 6 sections:

1. Bed and living rooms

2. Kitchen and dining area

3. Toilet and shower area

4. Balcony

5. Flooring and staircase

6. Internal and external glass doors and windows.

We include 28-items checklist for the property and it may increase up to 36 based on add-ons you may add.

Furnished - The treatment covers 6 sections:

1. Bed and living rooms

2. Kitchen and dining area

3. Toilet and shower area

4. Balcony

5. Flooring and staircase

6. Internal and external glass doors and windows.

We include 26- items checklist for the property and it may increase up to 35 based on add-ons you may add.

To provide feedback for a completed service, follow these steps:

1. Tap on the ‘Bookings’ button.
2. Select the ‘Past’ tab to view your completed services.
3. Choose the specific service you want to provide feedback for and click on ‘More Details.
4. Scroll down to find the ‘Share Feedback’ button.

You can rate our service and leave comments there to help us improve and serve you better in the future.

Simply tap on your account icon in the top right corner of the page, then navigate to the 'My Wallet' section in the left-side menu. There, you'll find all your saved payment information, ensuring smoother and more efficient transactions.

The Healthy Home® is dedicated to providing high-quality services. Yet, recognizing that occasional challenges may surface, we emphasize the importance of a dependable support system to swiftly tackle any issues that may arise. If there's anything you're not satisfied with, please let us know within 24 hours of the work being completed, and we'll do our best to make it right.

 Here's how you can seek assistance for any service-related concerns:

• Identify the issue: Clearly outline the specific aspect of the service that fell short of your expectations. This may pertain to the quality of the work delivered, adherence to timelines, professionalism exhibited, or any other relevant factor.

• Reach out to The Healthy Home® customer support: Reach out to The Healthy Home® customer support team within 24 hours. You can contact us via The Healthy Home® app or our website, where you can provide details about the service or the nature of your concern. We're committed to addressing your needs swiftly.

• Share details: Share detailed information about the service, including the date, time, and a thorough description of the issue. If available, attach any photos or relevant documentation to assist in resolving the matter effectively.

• Await the response: Our customer support team will assess your complaint, coordinate with the service professionals if required, and work towards resolving the issue. We will fully investigate any service-related complaints, and attempts will be made to resolve them to the customer’s satisfaction.
  

• Arrival of professionals: Our team will arrive punctually at the designated time, fully equipped with all the necessary tools and materials to efficiently complete the service.

• During the service: The client must be present on-site or an authorized representative for the client must be present for the initial sign-off. Water and electricity should be connected to the premises. The team will re-inspect for any changes against the initial inspection report and the price might vary accordingly. No other contractors shall be present during the job duration.

• Duration of the service: We'll complete the service within the duration you've booked. If there's a need for additional time, our professionals will promptly communicate with you.

• After the service: Upon finishing the service, our professionals will ensure every area is left neat and spotless. Following that, you can share your feedback on the service using the Healthy Home® App. 
  

To repeat booking for a service, follow these steps:

1. Access your profile from top right corner of the page 
2. Select ‘My Bookings’ from the menu on the left side
3. Select the ‘Past’ tab to view your previous bookings.
4. Locate the service you wish to reschedule and tap on the ‘Repeat Booking’ button.
5. This will initiate the process to reschedule the service according to your preferences.
   

Easily access your saved addresses by tapping on your account icon in the top right corner of the page, and navigating to the My Address section from the left-side menu.. Here, you'll find all your stored address information conveniently organized for quick reference and hassle-free bookings

If you observe any damage to your properties after a service, it's important to promptly assess the situation and thoroughly document the issue using photos or videos. 

Reach out to The Healthy Home® customer support within 24 hours. Our team will swiftly review your demand, investigate if necessary, and propose a resolution.