Prices and durations provided are estimates. On the day of treatment, our experts will require full access to your home to revalidate all details before starting the work. Our team will reconfirm the following:

• Number of units
• Unit types
• Exact treatment duration
• Any maintenance or mold issues discovered within the AC units. If such issues are found, the team will not proceed with the treatment. Instead, a separate team will be assigned to provide an appropriate solution and quotation.
• If access panels are required, an additional cost of 25 KD per unit for Arabic ceilings will apply. Access panels involve creating an opening in the ceiling to reach otherwise inaccessible areas for cleaning.
• Any paint around the grills and access panels will be provided in Pure White color.

Our team will coordinate with you on the day of the treatment. If you are unavailable, please inform us of the authorized person who will follow up with us.

Prices and durations provided are estimates. On the day of treatment, our experts will require full access to your home to revalidate all details before starting the work. Our team will reconfirm the following:

• Number of units
• Unit types
• Exact treatment duration
• Any maintenance or mold issues discovered within the AC units. If such issues are found, the team will not proceed with the treatment. Instead, a separate team will be assigned to provide an appropriate solution and quotation.
• If access panels are required, an additional cost of 25 KD per unit for Arabic ceilings will apply. Access panels involve creating an opening in the ceiling to reach otherwise inaccessible areas for cleaning.
• Any paint around the grills and access panels will be provided in Pure White color.

Our team will coordinate with you on the day of the treatment. If you are unavailable, please inform us of the authorized person who will follow up with us.

• The prices and durations provided are estimates. On the day of treatment, our experts will require full access to your home to revalidate all details before starting the job.

• If any maintenance or mold issues within the AC units are discovered, these are not covered under our scope of work. We can, however, assist with refilling Freon Gas for cooling for 15 KD.
  

• The team requires full access to the premises, and it is recommended that the area be vacated for 3 to 4 hours, as per municipal guidelines.
• For those who are sensitive, including individuals with allergies, pregnant women, children, or pets, it is advisable to stay out for 6 hours due to their increased sensitivity.
• Upon returning to the property, open the windows to ventilate the area for at least 15 minutes.
• Kitchen items should be washed before use after the treatment.
• Dry mopping and vacuuming (without wet mopping) of all floors are recommended for at least 24 hours to ensure the treatment is not disrupted.
• Following treatment, there may be an initial increase in pest activity as the product takes up to two weeks to fully spread and affect all insects.
• The service covers various types of insects, but it does not include bed bugs or termites, which require different treatments. Complete elimination of pests cannot be guaranteed, as they may migrate from other areas.
  

• The team requires full access to the premises, and it is recommended that everyone vacate the area for 3 to 4 hours, as per municipal guidelines.
• Individuals who are allergic, pregnant, children, or pets should stay out for 6 hours due to their increased sensitivity.
• Upon returning to the property, ventilate the area by opening the windows for at least 15 minutes.
• Kitchen items should be washed before use.
• Dry mopping and vacuuming (without wet mopping) of all floors is recommended for at least 24 hours to ensure the treatment is not disrupted.
• Following treatment, there may be an initial increase in pest activity as the product takes up to two weeks to fully spread and affect all insects.
• Bedding and pillowcases should not be removed to avoid transferring bedbugs; the team will handle this process.
• Bed bug treatment does not cover other types of insects, as they require different solutions. Complete elimination of bed bugs cannot be guaranteed, as they can migrate from one location to another.
  

• There may be a water interruption during the treatment. The duration of this interruption will depend on the size of your water tank. Our team will advise you accordingly.
  

• Stains or discolorations do not come with a 100% removal guarantee, as results depend on the type and age of the stain. However, based on our experience, we have achieved many positive outcomes.

• Please allow 6 to 8 hours for the treated items to dry and avoid using them during this time. Ensure the AC is on for proper ventilation.

• Our team will assess the fabric to determine whether it can be shampooed. If not, a dry treatment will be recommended to preserve the fabric's quality.

• The team will coordinate with you on the day of treatment. If you are unavailable, please inform us of the authorized person to follow up with.
  

• Stains or discolorations do not come with a 100% removal guarantee, as the results depend on the type and age of the stain. However, our experience has shown that we often achieve positive outcomes.

• Please allow 6 to 8 hours for the treated items to dry and avoid using them during this time. Ensure the AC is on for proper ventilation.

• Our team will assess the fabric to determine whether it can be shampooed. If not, we will recommend a dry treatment to preserve the fabric's quality.

• The team will coordinate with you on the day of treatment. If you are unavailable, please inform us of the authorized person to follow up with.
  

• Ensure that the fabric to be coated is not leather, mesh, or pre-coated.

• Any special care instructions provided by the fabric manufacturer must be officially communicated to us before booking the treatment, as certain fabric types may not be suitable for coating applications or even exposure to moisture. Failure to do so could result in watermarks or discoloration of the fabric.

• Protection and Durability: Total protection and liquid repellency for any surface type is not 100% guaranteed and typically lasts up to 6 months, depending on daily use, washing, temperature, and the pressure of liquids spilled.

• Curing Time: Allow 24 hours for the treated item to be fully protected and ready for use. During this period, avoid exposing the furniture to direct sunlight and ensure the AC is on.

• Surface Handling: The treated surfaces should not be touched during the curing period.

• Curing Period and Room Temperature:
• Dry to touch: 6 hours at 23°C - 50% humidity
• Fully cured: 24 hours at 23°C - 50% humidity

• Handling Spilled Liquids: Due to the pressure, spilled liquid may sometimes leave marks on the surface as "nano-pores" are created during the application process for breathability. These marks can be easily removed using a white towel. Lightly tap the stain without applying too much pressure.

• Hot Liquid Spills: In case of penetration from hot liquids, use a white towel to absorb the stain. Lightly tap the stain without applying too much pressure.

• Outdoor Furniture: Outdoor sofas should be brought indoors a day before treatment to ensure the surface temperature is 30°C or less. All treated sofas should be kept indoors during the curing period.

• The treatment uses a chemical-free, water-based product.
• Areas designated for surface disinfection must be vacated during the treatment and can only be re-occupied 15 minutes after the disinfection is completed.
• All fire and smoke detectors in relevant areas will be covered where needed.
• High-touchpoint areas, such as door handles and lift buttons, will be manually wiped using microfiber cloths.
• The team will clear all protective sheeting and remove plastic covers from smoke detectors after the treatment.
  

• A cancellation fee will be charged if the amendments or cancellation is made less than 24 hours before the scheduled job start time.

• You can cancel or change your booking request by contacting us at least one working day in advance to avoid any cancellation charges. Failing to do so will be charged as per company’s policy. Notification must be in written format and be sent to info.kw@thehealthyhome.me. The Healthy Home® reserves the right to levy cancellation fees to cover any relevant administrative expenses.

• The booking cannot be canceled or amended during or after the cleaning services provision.

• Reschedule/cancel(limited to one time per booking) requests for less than 48 - 24 hours can be accommodated without additional cost.
  

• All payments must be completed on the day of treatment.

• If a third party is responsible for payment, the customer must ensure the full payment is made to secure their booking. A payment link can be provided for sharing with the third party. Bookings are confirmed only once payment is received. In similar cases, customers often pay upfront and seek reimbursement from the third party afterward.

• Payments made for services rendered are non-refundable. If you encounter any issues or have an exceptional situation, please contact us at 22096096 or email us at info.kw@thehealthyhome.me.