The prices and durations provided are estimates. On the day of treatment, our experts will require full access to your home to revalidate all details before commencing the job. The team will reconfirm the following:

• Number of units.
• Unit type.
• Exact treatment duration.
• Any maintenance or mold issues discovered within the AC units. If such issues are found, the team will not proceed with the treatment. Instead, a separate team, solution, and quotation will be provided.
• If access panels are required, an additional cost of 250 SAR + VAT for normal ceilings and 300 SAR + VAT for Arabic ceilings per unit will apply.
• An access panel involves cutting the ceiling to reach areas that are otherwise inaccessible for cleaning. Any necessary painting around the grills and access panels will be done in Pure White color.

Our team will coordinate with you on the day of treatment. If you are unavailable, please inform us of the authorized person to follow up with.

The prices and durations provided are estimates. On the day of treatment, our experts will require full access to your home to revalidate all details before commencing the job. The team will reconfirm the following:

• Number of units.
• Unit type.
• Exact treatment duration.
• Any maintenance or mold issues discovered within the AC units. If such issues are found, the team will not proceed with the treatment. Instead, a separate team, solution, and quotation will be provided.
• If access panels are required, an additional cost of 250 SAR + VAT for normal ceilings and 300 SAR + VAT for Arabic ceilings per unit will apply.
• An access panel involves cutting the ceiling to reach areas that are otherwise inaccessible for cleaning. Any necessary painting around the grills and access panels will be done in Pure White color.

Our team will coordinate with you on the day of treatment. If you are unavailable, please inform us of the authorized person to follow up with.

• The prices and durations provided are estimates. On the day of treatment, our experts will require full access to your home to revalidate all details before commencing the job.

• If any maintenance or mold issues within the AC units are discovered, these are not covered under our scope of work. However, we can assist with refilling Freon Gas for cooling for 115 SAR, including VAT.
  

• The team requires full access to the premises, and it is recommended that the area be vacated for 3 to 4 hours, as per municipal guidelines.
• For those who are sensitive, including individuals with allergies, pregnant women, children, or pets, it is advisable to stay out for 6 hours due to their increased sensitivity.
• Upon returning to the property, open the windows to ventilate the area for at least 15 minutes.
• Kitchen items should be washed before use after the treatment.
• Dry mopping and vacuuming (without wet mopping) of all floors are recommended for at least 24 hours to ensure the treatment is not disrupted.
• Following treatment, there may be an initial increase in pest activity as the product takes up to two weeks to fully spread and affect all insects.
• The service covers various types of insects, but it does not include bed bugs or termites, which require different treatments. Complete elimination of pests cannot be guaranteed, as they may migrate from other areas.
  

• The team requires full access to the premises, and it is recommended that everyone vacate the area for 3 to 4 hours, as per municipal guidelines.
• Individuals who are allergic, pregnant, children, or pets should stay out for 6 hours due to their increased sensitivity.
• Upon returning to the property, ventilate the area by opening the windows for at least 15 minutes.
• Kitchen items should be washed before use.
• Dry mopping and vacuuming (without wet mopping) of all floors is recommended for at least 24 hours to ensure the treatment is not disrupted.
• Following treatment, there may be an initial increase in pest activity as the product takes up to two weeks to fully spread and affect all insects.
• Bedding and pillowcases should not be removed to avoid transferring bedbugs; the team will handle this process.
• Bed bug treatment does not cover other types of insects, as they require different solutions. Complete elimination of bed bugs cannot be guaranteed, as they can migrate from one location to another.
  

• There may be a water interruption during the treatment. The duration of this interruption will depend on the size of your water tank. Our team will advise you accordingly.

• If assistance is needed to refill the water tank, a vehicle can be provided, and the cost will be added to the receipt.
  

• Stains or discolorations do not come with a 100% removal guarantee, as results depend on the type and age of the stain. However, based on our experience, we have achieved many positive outcomes.

• Please allow 6 to 8 hours for the treated items to dry and avoid using them during this time. Ensure the AC is on for proper ventilation.

• Our team will assess the fabric to determine whether it can be shampooed. If not, a dry treatment will be recommended to preserve the fabric's quality.

• The team will coordinate with you on the day of treatment. If you are unavailable, please inform us of the authorized person to follow up with.
  

• Stains or discolorations do not come with a 100% removal guarantee, as the results depend on the type and age of the stain. However, our experience has shown that we often achieve positive outcomes.

• Please allow 6 to 8 hours for the treated items to dry and avoid using them during this time. Ensure the AC is on for proper ventilation.

• Our team will assess the fabric to determine whether it can be shampooed. If not, we will recommend a dry treatment to preserve the fabric's quality.

• The team will coordinate with you on the day of treatment. If you are unavailable, please inform us of the authorized person to follow up with.
  

• Ensure that the fabric to be coated is not leather, mesh, or pre-coated.

• Any special care instructions provided by the fabric manufacturer must be officially communicated to us before booking the treatment, as certain fabric types may not be suitable for coating applications or even exposure to moisture. Failure to do so could result in watermarks or discoloration of the fabric.

• Protection and Durability: Total protection and liquid repellency for any surface type is not 100% guaranteed and typically lasts up to 6 months, depending on daily use, washing, temperature, and the pressure of liquids spilled.

• Curing Time: Allow 24 hours for the treated item to be fully protected and ready for use. During this period, avoid exposing the furniture to direct sunlight and ensure the AC is on.

• Surface Handling: The treated surfaces should not be touched during the curing period.

• Curing Period and Room Temperature:
• Dry to touch: 6 hours at 23°C - 50% humidity
• Fully cured: 24 hours at 23°C - 50% humidity

• Handling Spilled Liquids: Due to the pressure, spilled liquid may sometimes leave marks on the surface as "nano-pores" are created during the application process for breathability. These marks can be easily removed using a white towel. Lightly tap the stain without applying too much pressure.

• Hot Liquid Spills: In case of penetration from hot liquids, use a white towel to absorb the stain. Lightly tap the stain without applying too much pressure.

• Outdoor Furniture: Outdoor sofas should be brought indoors a day before treatment to ensure the surface temperature is 30°C or less. All treated sofas should be kept indoors during the curing period.

• The treatment uses a chemical-free, water-based product.
• Areas designated for surface disinfection must be vacated during the treatment and can only be re-occupied 15 minutes after the disinfection is completed.
• All fire and smoke detectors in relevant areas will be covered where needed.
• High-touchpoint areas, such as door handles and lift buttons, will be manually wiped using microfiber cloths.
• The team will clear all protective sheeting and remove plastic covers from smoke detectors after the treatment.
  

• The quote/estimate is valid for 7 days from the issuance date.
• The client (or authorized representative) must be present onsite for the final handover from our team; otherwise, the cleaning responsibilities will be considered completed with no further obligations to The Healthy Home.
• Water and electricity should be connected to the premises.
• At the time of treatment, the team will re-inspect for any changes compared to the initial inspection, and the price may vary accordingly.
• No contractors shall be present during the job duration. The Healthy Home team reserves the right to cancel the work with applicable cancellation charges.
• The company does not guarantee the job if construction is ongoing during or after cleaning.
• The scope excludes cleaning any furniture items (sofas, curtains, carpets) or chandeliers.
• The company is not responsible for moving any furniture items. If the customer requests the moving of furniture, the company will not be liable for any complaints or damages.
• All kitchen appliances are excluded from the standard scope (can be booked as add-ons and charged separately).
• The company will not empty any cabinets, drawers, or closets during the cleaning.
• Cleaning of light fixtures is limited to those no higher than 3.5 meters.
• Cleaning of external windows and glass doors is limited to those no higher than 7 meters.
• Depending on the age and condition of stains/marks, the company cannot guarantee complete removal (e.g., elevator glue marks, kitchen stainless steel, outdoor stains, glass frame sticker marks, etc.).
• Outdoor walls (if added to the standard scope) will be cleaned using pressure water and brushing, with no stain removal.
  

• To avoid a 100 SAR cancellation fee, avoid rescheduling or canceling on the same day as your appointment.

• You can cancel or change your booking request by contacting us at least one working day in advance to avoid any cancellation charges. Failing to do so will be charged as per company’s policy. Notification must be in written format and be sent to info.ksa@thehealthyhome.me. The Healthy Home® reserves the right to levy cancellation fees to cover any relevant administrative expenses.

• A cancellation fee will be charged if the amendments or cancellation is made less than 24 hours before the scheduled job start time.

• The booking cannot be canceled or amended during or after the cleaning services provision.

• Reschedule/cancel(limited to one time per booking) requests for less than 48 - 24 hours can be accommodated without additional cost.
  

• All payments must be completed on the day of treatment.

• If a third party is responsible for payment, the customer must ensure the full payment is made to secure their booking. A payment link can be provided for sharing with the third party. Bookings are confirmed only once payment is received. In similar cases, customers often pay upfront and seek reimbursement from the third party afterward.

• Payments made for services rendered are non-refundable. If you encounter any issues or have an exceptional situation, please contact us at 8002440085 or email us at info.ksa@thehealthyhome.me.