10 questions to ask before hiring moving companies in Dubai

Whether it’s your home or office, the thought of packing up everything and relocating can be exciting, but let’s be real, it can also be seriously stressful. That’s why most people turn to professional movers to make the process smoother. But with so many moving companies in Dubai, picking the right one isn’t always easy.

You don’t want to deal with broken furniture, unexpected charges, or delays. And the best way to avoid that? Ask the right questions before you commit. Here’s a friendly guide to the top 10 questions that’ll help you hire a moving company you can actually trust.

Key things to know before hiring moving companies in Dubai for your next move

1) Are you licensed and registered?

This is your starting point. Make sure the moving company is officially licensed and registered to operate in the UAE. It’s one of the simplest ways to avoid shady operators who could disappear with your deposit, or worse, your stuff. Don’t hesitate to ask for documentation or a trade license number. If a company is reluctant or vague, consider that a red flag. Legitimate moving companies in Dubai are open about their credentials and more than willing to earn your trust from the start.

2) How much experience do you have?

Experience counts for a lot in this business. A mover who’s been operating for years will likely know how to handle fragile items, tight staircases, large furniture, delicate electronics, and unpredictable traffic situations.

For instance, someone relocating from a high-rise apartment in Downtown Dubai to a villa in Arabian Ranches will face completely different challenges than someone moving a small office within Business Bay. Seasoned moving companies in Dubai understand these nuances and are better prepared to handle them without disrupting your day.

3) Can you share some customer references?

Any mover worth considering should have happy clients and should be willing to let you hear from them. Ask for a few references or reviews from past customers who’ve had similar moving needs.

Whether you’re moving a large family villa or a compact apartment, speaking directly with someone who’s used the company before can give you honest insights about timeliness, professionalism, and care.

You can also check Google Reviews, Facebook recommendations, or other verified platforms where feedback is often posted.

4) What’s included in your quote?

Getting a quote isn’t just about knowing the price; it’s about understanding what you're paying for. Does the quote cover packing supplies like bubble wrap and cartons? Will they disassemble and reassemble furniture? What about appliance disconnection or installation?

Some moving companies in Dubai offer full-service packages that include all of these, while others charge separately for each. Knowing exactly what’s included prevents unexpected fees later and lets you plan for any add-ons you may need.

5) Are there any additional fees?

This one’s crucial. Even if you’ve received a detailed quote, it’s still worth asking what might not be included. Examples of additional fees include:

·       Long carrying charges if trucks can’t park close

·       Extra charges for buildings without elevators

·       Fees for heavy items like pianos or safes

·       Weekend or public holiday surcharges

Make sure you know the full cost ahead of time. Reliable moving companies in Dubai are upfront about any extras and can even conduct a pre-move survey to give you an accurate estimate.

6) What are your terms and conditions?

Terms and conditions might not be thrilling to read, but skipping them can lead to major regrets. Look for details like:

·       What happens if something is damaged?

·       Is there insurance coverage?

·       What’s the cancellation or rescheduling policy?

A good company will provide these in writing. If they hesitate or give vague responses, think twice. Reputable moving companies in Dubai usually offer a contract or service agreement that outlines both your rights and their responsibilities.

7) Do I need to provide any documents?

While it may seem simple, moving within Dubai often involves some paperwork. Your mover may request:

·       A copy of your Emirates ID or passport

·       A tenancy contract or proof of residence

·       A building access permit from your property management

These documents help avoid delays on moving day, especially in residential towers where elevator bookings and security clearance may be needed. Always check with your building management and ensure the moving company is briefed about any access rules in advance.

8) How do you calculate pricing?

Different companies use different pricing models. Some charge per truckload, others by the hour, or based on the distance between pickup and drop-off locations. The size and number of rooms, type of furniture, and complexity of the job also come into play.

For example, moving a villa with garden furniture and storage units might be priced differently from a two-bedroom apartment with minimal items. Ask for clarity on what affects your total cost.

The best moving companies in Dubai will offer a free site visit or virtual walkthrough to provide a tailored quote instead of relying on generic pricing.

9) When will my belongings be delivered?

Time matters, especially if you’re coordinating with a new lease, family schedule, or office setup. Ask for a delivery timeframe based on the size of your move and the distance involved. Local moves are often completed the same day, but large moves or longer routes might take a day or two.

It’s also smart to ask how they handle delays. Do they have backup trucks? Do they stay in touch if something changes?

Many professional moving companies in Dubai offer real-time updates or tracking, so you’re never left wondering where your things are.

10) What safety measures do you follow during the move?

Safety should always be a priority, both for your belongings and the team handling them. Ask what precautions the company takes to protect your furniture, electronics, and fragile items during packing, loading, and transport.

Do they use protective blankets, bubble wrap, or padded trucks? Are their staff trained to lift and carry items safely to prevent damage? You can also ask if they follow any specific safety protocols in high-rise buildings or gated communities, especially in areas with tight spaces or shared elevators.

Professional moving companies in Dubai usually have a system in place to minimize risk, both for your property and their team. A company that values safety is more likely to handle your move with care and professionalism.