By continuing to browse this app/website, you are agreeing to the following terms and conditions that apply to the use of our services and website and are expected to abide by company policies. Terms used in the agreement:
We are pleased to offer you our services and would like to provide you with our prepayment terms and conditions. These terms and conditions are designed to ensure that both parties are protected and that we can continue to provide you with high-quality services.
Customers are required to make a prepayment of 20% of the total service cost before services can be rendered.
We require prepayment for relevant inspections before they are rendered. This means that you will need to pay in full before we schedule the appointment.
Prepayments can be made using electronic payment platforms or any other approved method as specified by the service provider.
The prepayment must be made no later than 24 hours before the scheduled service date to allow sufficient time for preparation.
The prepayment amount will be applied toward the total cost of the service. Any remaining balance will be due upon completion of the service, and payment can be made according to the service provider's regular payment terms.
Prepayments are non-transferable and cannot be assigned or used by any other individual or entity other than the customer who made the payment.
Any changes requested by the customer after the prepayment has been made may be subject to review by the service provider. Adjustments to the prepayment amount may be required based on the nature and extent of the requested changes.
By making the prepayment, the customer acknowledges and accepts these prepayment terms and conditions in their entirety.
We believe that these prepayment terms and conditions are fair and reasonable for both parties. If you have any questions or concerns about these terms and conditions, please do not hesitate to contact us at 80072648493.
All services are considered complete and satisfactory unless written notice is provided to The Healthy Home® Cleaning LLC within 24 hours after the completion of the service.
Any complaints regarding the quality of service will be investigated, and the company will make reasonable efforts to resolve any issues to the client’s satisfaction.
The Healthy Home® Cleaning LLC's liability for any damages, losses, or issues related to its services is limited to the cost of the service provided. Under no circumstances will the liability exceed the total amount paid for the service.
Where applicable, third-party insurance may provide additional coverage for damages beyond the internal liability limit of The Healthy Home® Cleaning LLC. In the event of accidental damage or negligence by company personnel, the company will facilitate the claims process with the insurance provider to cover any additional damages, subject to the terms and conditions of the insurance policy. However, any claim for damages through third-party insurance is subject to the approval and limits set forth by the insurance company. The Healthy Home® Cleaning LLC does not guarantee the full approval of any claims under this coverage.
The client is responsible for informing the company of any special requests or requirements before the start of the service.
If damages or issues arise due to negligence on the part of the company or its staff, The Healthy Home® Cleaning LLC will cover damages up to a maximum of 100% of the job price. If the damage exceeds this amount, the third-party insurance (where applicable) may provide additional coverage, as outlined in the insurance policy. The total liability including insurance coverage, will not be more than either the job price or the insurance limit, whichever is higher.However, we do not guarantee the full approval of any claims under this coverage.
The company is not liable for any damages arising from inaccurate or incomplete information provided by the client.
Claims for property damage or missing items must be reported to the company within 24 hours of service completion. Any missing items must be communicated before the staff departs or within 4 hours of service completion. After this period, the company will not be responsible for such claims.
The client or client representative is required to sign a service delivery receipt or invoice upon completion of each service. If the client refuses to sign, the client accepts full responsibility for any potential issues or risks that may arise from not signing the document.
If a customer feels that the service was unsatisfactory, it is their responsibility to notify the company within 24 hours by emailing complaints@thehealthyhome.me.
Approved refunds will be processed to the original payment method within 15 business days, processing time of the customer’s bank or credit card provider. If the customer’s account is closed, they must notify us before refund confirmation to arrange an alternative method.
The use of this website or booking request is subject to but not limited to the following conditions:
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